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Shipping & Returns

Shipping & Returns

Shipping

We ship wordwide. 

Please note that the shipping rates for all items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

Please contact us by email (info@larosadesign.us) to get a RMA number before returning any product. Any returns without a RMA will not be processed. All returnes that qualifies for us paying return shipping cost must be shipped by the UPS return lable La Rosa provids. No return shipping will be reimbursed if   package was shipped with other lables. 


You may return most new, unopened and unused items within 30 days of delivery for a full refund. Any customized items, or items with customers' special request, will be not accpeted for return or exchange . We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply ship the it back with the original package and include a note in the box with your name, contact info and the reason why you are returning the item. 


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